Returns & Exchanges

At Kiwano Concept, we want you to be completely satisfied with your home decor and furniture selections. If a piece isn't the right fit for your space, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully repackage the items in their original boxes with all protective padding to ensure they are not damaged during transit.

3

Ship It Back

Affix the prepaid shipping label provided in the portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing